REFUNDS & RETURNS

Overview

Our 100% refund and returns policy is for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange but we will try to make it right for you. Contact us.

To be eligible for a return, your item must be in the same condition that you received it. It needs to be in the original packaging so hang on to the box.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons due to you, not us.
Any item that is returned more than 30 days after delivery
Obvious signs of use

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with information about your refund. If everything checks out, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@djambla.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@djambla.com and we will provide you with a prepaid return slip.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us at customerservice@djambla.com and we will help you arrange the return to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.